At ctrac, your privacy matters. This policy explains exactly what personal information we collect from Filipino players, how we use it, and the rights you have over your own data. We keep things clear and straightforward.
When you register and use ctrac, we collect certain personal information that is necessary to operate your account and deliver our services to you as a player in the Philippines. This includes your full name, date of birth, email address, mobile number, and the residential address you provide during registration. We also collect financial information such as your preferred payment method details and transaction history, which is required to process deposits and withdrawals securely. When you use our platform, we automatically gather technical data including your IP address, device type, operating system, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious behaviour, and improve the overall experience for Filipino players. We may also collect copies of identity documents such as a government-issued ID or proof of address when you are required to complete our Know Your Customer verification process.
The personal data we collect is used primarily to create and manage your ctrac account, verify your identity, process financial transactions, and provide you with access to our sports betting, slots, and casino-style game offerings. We use your contact details to send you important account notifications, security alerts, and updates about changes to our services or policies. Where you have opted in, we may also use your email address or mobile number to send you promotional communications about bonuses, new game releases, or special events relevant to Filipino players. Your transaction and gameplay data is used for regulatory compliance purposes, including anti-money laundering checks and responsible gaming monitoring, as required under applicable Philippine law. We analyse aggregated, anonymised usage data to understand how players interact with our platform so that we can make informed improvements to the mobile experience, game selection, and payment options. We will never use your personal data for purposes that are incompatible with those described in this policy without first obtaining your explicit consent.
ctrac does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with carefully selected service providers who assist us in operating the platform, such as payment processors, identity verification providers, fraud detection services, and cloud infrastructure partners, all of whom are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In cases where we are legally required to do so, we may disclose your personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines or other relevant jurisdictions. If ctrac undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We may also share anonymised, aggregated statistical data with business partners or analytics providers, but this data cannot be used to identify you individually. All third parties with whom we share data are required to maintain appropriate security standards and to use your information only as directed by ctrac.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the ctrac platform is encrypted using industry-standard TLS protocols, and sensitive information such as payment details is handled in accordance with applicable security standards. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems and the data they hold. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law and without undue delay. While we work hard to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your ctrac account and to keep your login credentials confidential at all times.
ctrac uses cookies and similar tracking technologies to make our platform function correctly, remember your preferences, and help us understand how players navigate and use our services. Essential cookies are strictly necessary for the platform to operate and cannot be disabled; these include session cookies that keep you logged in and security cookies that help protect your account. Functional cookies allow us to remember your settings and personalise your experience, such as your preferred language or display options. Analytics cookies help us measure how players interact with different parts of the platform so that we can identify areas for improvement and optimise the mobile experience for Filipino users. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites outside of the ctrac platform.
As a player based in the Philippines, you have a number of rights in relation to the personal data that ctrac holds about you, and we are committed to making it straightforward for you to exercise those rights. You have the right to request access to the personal information we hold about you, and we will provide a copy of that data within a reasonable timeframe upon receipt of a verified request. You may also request that we correct any inaccurate or incomplete information held in your account, and we will update our records promptly. Where you believe that we no longer have a legitimate reason to hold your data, you may request its deletion, subject to any legal or regulatory obligations that require us to retain certain records. You have the right to object to or restrict the processing of your data in certain circumstances, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page, and we will respond to your request as quickly as possible.
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements that apply to our operations in the Philippines. Account information and transaction records are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering regulations and the requirements of our gaming licence. Technical logs and session data are retained for shorter periods and are regularly purged once they are no longer needed for security monitoring or fraud detection purposes. Where you have given consent for marketing communications, we will retain your contact details for that purpose until you withdraw your consent or unsubscribe. After the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be associated with you. If you have any questions about how long specific categories of your data are retained, you are welcome to contact our support team for clarification.
ctrac reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer to players in the Philippines. When we make material changes to this policy, we will notify you by posting a prominent notice on the platform or by sending a communication to the email address associated with your account. Your continued use of the ctrac platform after any such changes have been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you are always informed about how we are protecting your personal information. The date at the bottom of this page indicates when the policy was last reviewed, and the current version will always supersede all previous versions. If you have any concerns about changes to this policy or about how your data is handled, please do not hesitate to reach out to our support team.
Last reviewed: June 2025. This Privacy Policy applies to all players accessing ctrac from the Philippines.
Our FAQ covers the most common questions from Filipino players about data and account security. You can also reach our support team directly using the contact details in the footer below.