At ctrac, we believe gaming should always be an enjoyable experience. We provide Filipino players with the tools, information, and support they need to stay in control and play responsibly every time.
ctrac is committed to providinga safe, fair, and enjoyable entertainment environment for all players in the Philippines. We understand that for most people, gaming is a fun leisure activity — but we also recognise that it can become a problem for some. That is why we have built a range of practical tools and resources directly into the ctrac platform to help every player stay in control of their time and spending.
Set a daily, weekly, or monthly deposit cap directly from your account settings. Once your limit is reached, no further deposits will be accepted until the period resets. This is one of the most effective ways to keep your spending within a budget you are comfortable with.
Lose track of time? Our session reminders notify you after a set period of play so you can take a break, step away, and come back refreshed. You choose the interval that works for you, and the platform will do the rest automatically.
If you feel you need a longer break from gaming, our self-exclusion tool lets you temporarily or permanently close your account. During the exclusion period, you will not be able to log in or make deposits, giving you the space you need to step back.
Your full transaction and gameplay history is always available in your account dashboard. Reviewing your activity regularly is a healthy habit that helps you stay aware of how much time and money you are spending on the platform.
Not ready for full self-exclusion but need a short pause? A cool-off period lets you suspend your account for a defined number of days. It is a flexible option for players who want a brief reset without permanently closing their account.
Our support team is available to assist any player who has concerns about their gaming behaviour. Whether you need help setting limits, understanding your options, or finding external resources, we are here to help without judgement.
Problem gambling can affect anyone, regardless of age, income, or experience. Recognising the early warning signs is the first step toward getting help. If any of the following apply to you or someone you know, it may be time to reach out for support.
If you or someone you care about is struggling with problem gambling, the following organisations offer free, confidential support to Filipinos:
You can also contact our support team directly at the email address listed in the footer below. We will connect you with the right resources as quickly as possible.
Our FAQ covers common questions about account limits, self-exclusion, and player safety. You can also log in to manage your responsible gaming settings at any time.